The small print, who even reads it? Regardless of reading it or not, it does apply when you conduct business with us. Kind of an eye roll, but its required to avoid potential awkwardness. Who wants that?

Terms & conditions for hire of ‘OutWest Creatives’ services plus event equipment and their staff These are agreed upon by the Hirer/Client & OutWest Creatives upon confirmation, prior to, during and after the event and/or service agreement.

Money stuff

For creative services (depending on the scope of your project) we will invoice incrementally as stages of your project are completed. Payment is expected as work is completed. Payment is appreciated by the due date as stated on your invoice. There is a seperate schedule for corporate billing cycles. Creative work is invoiced on a payment plan depending on your project size and deliverables from us. During lockdown, a review of your payments can be reviewed on request.

For events; A $200 deposit will secure your booking. The remaining balance is to be paid in full, prior to your event start.

If paying in cash, the remaining amount must be paid on the day of the event  PRIOR to any event equipment is assembled. If booked within seven (7) days of the event, non-refundable full payment must be received within 48 hours of booking. If non payment of the remaining balance, is not made by the agreed start time of the event, OutWest staff have the right to terminate the agreement with the Hirer immediately.  

If the hirer requests additional hours of Gif Booth and/or DJ service on the day of the event, an additional amount of $100 per hour ($200 for corporate or hourly pro rata agreed rate for Gif Booth)  will be charged  & is to be paid to the OutWest staff in attendance with cash at the event. If additional hours are requested prior to the date of the event, this will be charged at at pro rata hourly rate for each additional hour or an agreed amount.

By placing a booking with us either verbally, by text, our socials, or via e-mail, regardless of whether a booking form has been returned or deposit paid it is deemed that the customer has read, understood, fully agreed to and is bound by all our terms and conditions of hire.

OutWest cannot be held responsible for any circumstances that may prevent us from attending your event or completing your creative project; these may include but are not limited to severe weather conditions, traffic delays, breakdown of our vehicles, sickness or equipment failure. In the case that we cannot attend or fulfil your hire or creative agreement due to events beyond our control we will contact you or the venue as soon as possible. In these instances our liability will be limited to refunding of all monies paid for events only.

CANCELLATIONS

Cancellation of event at anytime will result in forfeiture of the $200 deposit paid unless a change of event date is agreed on, by the hirer & OutWest. We will use the deposit already paid for a new agreed date, if that date isnt already booked for another event.  During lockdowns we do not accept deposits.

OutWest can cancel any booking at any time. If OutWest Creatives decide to cancel a booking, all payments made will be refunded to the Hirer in full.

DELIVERY, SET UP, USE & REMOVAL
OutWest staff will arrive to set up anywhere between 60-90 minutes prior to the agreed start time, outside of the rental period. In the event that OutWest is not ready to commence at the agreed time, due to our error, we will add the lost time on to the agreed finish time (venue permitting)
In the event that we have set up in time but the hire does not start at the agreed time due to over running of previous activities by the hirer or venue; the hire will end as per the agreed time stated between the Hirer & OutWest Creatives.

The delivery, set up & removal of hire equipment is free of charge. Additional travel fees (more than 40km from Tarneit, Vic 3029) will apply due to increased petrol costs. There is a $25 charge for stair only access to setup location above the ground floor.

OutWest agrees to have the hired event service operational for a minimum of 80% of the agreed hire period or a discount will apply, at a pro rated hourly rate. A shutdown period may or may not be necessary for maintenance or replenishing of ink and paper for photo printing .

It is a requirement of the Hirer to provide the Booth attendant a supplier meal at ALL evening bookings regardless of time & any day bookings more than 4 hours, to the same standard of guests at the event. Please refer to the FAQ for further info on this requirement.

The Hirer shall ensure a safe and appropriate environment is provided for OutWest staff to operate.
The hirer must ensure:

– a space of 3m x 3m or more for Gif Booth and/or DJ operation

– wifi access for the Gif photo booth
– access with power to 240v power point within 10m of OutWest’s equipment.
– all doorways and access paths are at least 80cm wide.
– for outdoor events, an undercover secured area in case of poor weather.

The Hirer is responsible for paying any charges imposed by the venue, or required to access the venue. These charges may include, but are not limited to, parking, ferry fees, tolls, wifi and electricity.

PRIVACY
We may use photos taken at your event on our website or social media pages, for the purposes of promoting our business and any associated event supplier or brand. You may request at any time, that your photos not be used for this purpose.

DAMAGES & SAFETY
The Hirer is fully responsible for our security & safety while attending your event. This also includes during set up & more importantly pack down at the end of the night amongst any unruly & intoxicated guests. This covers our staff, equipment plus vehicle until we leave the actual venue premises.

Any form of damage, eg: food or drink staining to the Gif Photobooth and/or  Inflatable wall/Inflatabooth, DJ Equipment or any other associated equipment with our setup & operation, electronics & props, by guests invited or uninvited at the venue will be paid for by the hirer. To prevent damages or further damage, OutWest staff have the right to refuse or stop service to any person from usage of the Gif Photo Booth/DJ at any time during the event if they feel that the equipment is being misused or if OutWest staff experience threatening, hostile, unruly or offensive behaviour.
If the situation is unable to be resolved, OutWest will not resume services & the hirer will receive no refund of any monies paid or agreed upon. Our security & safety is the hirer’s responsibility at ALL times.

FORCE MAJEURE
We will not be liable for failing to perform under the Agreement by the occurrence of any event beyond our reasonable control. This includes but is not limited to, labour disturbance, tardis failure, zombie apocalypse, power outage, Planet of the Apes takeover, internet outage, interruption of service, random unaccountable stuff, communication outage, failure by a service provided to us to perform, fire (“Oh Lord Jesus, its a fire”) threatened or actual act of terrorism, Marvel superhero fights, natural disaster, War of the Worlds, riot, teleportation, being ‘Beamed up’ by Scotty, civil commotions, accidents, extra terrestrial probing or invasion, a Day of the Triffids of event, Armageddon, Vulcan mind meld and momentous acts of nature (excludes Storm from X-Men weather manipulation)
Please contact us if you have any queries in regards to our Terms & Conditions.
Ps: If you know any Marvel superheroes, please direct them our way to our services